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Unleash the Hidden Power of Customer Service Interactions
In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.
Why is customer experience management most effective when utilizing recurring themes in customer communication?
Customer experience management is challenging when you don’t know why the customer gave a particular rating for the service. Also, there might...
Failure demand arises when service organisations are structured and measured with the logic of industrial production
Failure demand is a common but at the same time an unknown phenomenon in service organisations. Failure demand is often associated with...
Aiwo is chosen as part of Business Finland’s funding program that allows 1.25M € funding to supercharge international growth
Aiwo has been chosen as part of Business Finland’s Young Innovative Company funding program. The funding will strengthen Aiwo’s growth in...
Episode 9: Why it’s important to understand customer and employee experience – with Hanna-Riikka Ilkka & Vilja Laaksonen (Aava & Bang)
