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Aiwo named among top innovators, reaches finals of UK National Innovations Awards
Aiwo has been selected as one of the top five finalists in the 2023 UK National Innovation Awards competition, putting it in the same league with major industry players.
How content analytics of calls delivers three major business benefits
Content analytics of calls is one of the largest untapped data resources globally. It is a treasure chest on which companies sit...
Hermanni Hyytiälä as Aiwo’s CDO
Hermanni Hyytiälä has started as Aiwo’s CDO (Chief Development Officer). Hyytiälä is known as a leading expert in failure demand and modern...
Episode 14: Analyzing customer feedback in e-commerce and retail – Sara Toivakainen, Stockmann
Why is customer experience management most effective when utilizing recurring themes in customer communication?
Customer experience management is challenging when you don’t know why the customer gave a particular rating for the service. Also, there might...
Failure demand arises when service organisations are structured and measured with the logic of industrial production
Failure demand is a common but at the same time an unknown phenomenon in service organisations. Failure demand is often associated with...
