Customer experience

In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.

CX Mirage occurs when a company's high NPS score gives the impression of an excellent customer experience, while operational inefficiencies cause customer frustration and dissatisfaction.

Can companies truly have the best of both worlds - delivering excellent customer experience while improving their operations for greater efficiency?

Join our free webinar with special guests Ian Golding and Harri Nieminen, as they discuss the importance of demonstrating the value of CX in today's economic landscape. March 8th at 2:00pm (GMT+2)

Companies cannot afford to fail in digital service in these uncertain times. Those who make the effort to level up the digital experience they offer, will outperform those who don’t.

There’s no more relying on surveys and contact reasons in getting the customers’ voice into decision making.  

Companies that have built their operations around the needs of their customers are usually also the most successful in the market. According...

Insights on the full picture of customer communications are one of the key aspects to understand the behaviour of your clients  One...