CX Mirage: When NPS Scores Don’t Tell the Whole Story
CX Mirage occurs when a company's high NPS score gives the impression of an excellent customer experience, while operational inefficiencies cause customer frustration and dissatisfaction.
Balancing Customer Experience and Efficiency: How to Have Both?
Can companies truly have the best of both worlds - delivering excellent customer experience while improving their operations for greater efficiency?
Upcoming webinar: Turning great CX into Business value – registration now open
Join our free webinar with special guests Ian Golding and Harri Nieminen, as they discuss the importance of demonstrating the value of CX in today's economic landscape. March 8th at 2:00pm (GMT+2)
Beat digital dissatisfaction for growth opportunities
Companies cannot afford to fail in digital service in these uncertain times. Those who make the effort to level up the digital experience they offer, will outperform those who don’t.
It’s time to upgrade manual contact reasons and surveys to Customer Contact Intelligence
There’s no more relying on surveys and contact reasons in getting the customers’ voice into decision making.
3 step process to utilize Voice of Customer data
Companies that have built their operations around the needs of their customers are usually also the most successful in the market. According...
Aiwo allows a complete view of all customer communications
Insights on the full picture of customer communications are one of the key aspects to understand the behaviour of your clients One...