Customer experience
Beyond NPS: Why Customer Experience Metrics Often Miss the Real Problem
Net Promoter Score (NPS) has long been one of the most widely used metrics for measuring customer loyalty and satisfaction. A strong...
Media Group Keskisuomalainen and Aiwo Announce Partnership to Improve Customer Service, Sales, and Customer Experience
The Finnish media group Keskisuomalainen and Aiwo, a company specializing in AI-powered analysis of customer service channels, have entered into a partnership...
AI as an enabler of superior customer experience and efficiency in customer service
Finnish companies Lumme Energia and Aiwo have collaborated over the past four years with a shared objective of continually improving customer experience...
AI Revolutionizes Customer Service: Lounea and Aiwo Join Forces to Enhance Customer Experience
Lounea and Aiwo Collaborate to Improve Customer Service Quality and Efficiency A Finnish fibre operator Lounea and Aiwo, a company specializing in...
Aiwo and Soldem Form a Partnership: Productive Customer Interactions Through Technology and High-Quality Outsourced Sales Services
Soldem and Aiwo have initiated a collaboration in which Soldem leverages Aiwo’s technology as part of its service offering. Thanks to our...
Unleash the Hidden Power of Customer Service Interactions
In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.
