Customer experience
AI as an enabler of superior customer experience and efficiency in customer service
Finnish companies Lumme Energia and Aiwo have collaborated over the past four years with a shared objective of continually improving customer experience...
AI Revolutionizes Customer Service: Lounea and Aiwo Join Forces to Enhance Customer Experience
Lounea and Aiwo Collaborate to Improve Customer Service Quality and Efficiency A Finnish fibre operator Lounea and Aiwo, a company specializing in...
Aiwo and Soldem Form a Partnership: Productive Customer Interactions Through Technology and High-Quality Outsourced Sales Services
Soldem and Aiwo have initiated a collaboration in which Soldem leverages Aiwo’s technology as part of its service offering. Thanks to our...
Unleash the Hidden Power of Customer Service Interactions
In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.
CX Mirage: When NPS Scores Don’t Tell the Whole Story
CX Mirage occurs when a company's high NPS score gives the impression of an excellent customer experience, while operational inefficiencies cause customer frustration and dissatisfaction.
Balancing Customer Experience and Efficiency: How to Have Both?
Can companies truly have the best of both worlds - delivering excellent customer experience while improving their operations for greater efficiency?
