Contact Centre
Beyond Chatbots: How AI Can Prevent Customer Contacts Before They Happen
In 2025, AI chatbots and agentic AI are everywhere. From utilities to telcos, insurance to healthcare, businesses have leaned hard into these...
How Aiwo Differs from Salesforce, NICE, and Genesys
Aiwo stands out from Salesforce, NICE, and Genesys by focusing on a unique mission: reducing customer contact volume through proactive business improvements,...
What Does Aiwo Do?
In today’s growth environment, understanding your customers’ needs and enhancing their experience is paramount. Aiwo stands at the forefront of this mission,...
AI Revolutionizes Customer Service: Lounea and Aiwo Join Forces to Enhance Customer Experience
Lounea and Aiwo Collaborate to Improve Customer Service Quality and Efficiency A Finnish fibre operator Lounea and Aiwo, a company specializing in...
Unleash the Hidden Power of Customer Service Interactions
In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.
Exploring the Potential of AI in Customer Service – 4 Crucial Points to Consider
The integration of generative AI has become a buzzworthy topic among business leaders across various industries. As businesses are now eagerly exploring...
UK Companies Take Notice of Aiwo’s Innovative Customer Contact Intelligence
"We are excited that our service has captured the attention of the competition judges and generated interest from UK businesses"
UK firms lose billions £ due to poor customer service – AI-driven contact analysis finds scope for major cost savings
Poor customer service is costing UK businesses £11.4bn a month in lost productivity. Aiwo recognises scope for major cost savings through their data extracted from customer initiated contacts.
