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Aiwo named among top innovators, reaches finals of UK National Innovations Awards
Aiwo has been selected as one of the top five finalists in the 2023 UK National Innovation Awards competition, putting it in the same league with major industry players.
Balancing Customer Experience and Efficiency: How to Have Both?
Can companies truly have the best of both worlds - delivering excellent customer experience while improving their operations for greater efficiency?
Upcoming webinar: Turning great CX into Business value – registration now open
Join our free webinar with special guests Ian Golding and Harri Nieminen, as they discuss the importance of demonstrating the value of CX in today's economic landscape. March 8th at 2:00pm (GMT+2)
UK firms lose billions £ due to poor customer service – AI-driven contact analysis finds scope for major cost savings
Poor customer service is costing UK businesses £11.4bn a month in lost productivity. Aiwo recognises scope for major cost savings through their data extracted from customer initiated contacts.
4 Business Challenges Customer Contact Intelligence Helps to Tackle
Are you aware of all the opportunities real-time analysis of customer initiated contacts can offer for your business? Customer contacts are a...
Diamonds, chocolates, and innovations – Aiwo’s year 2022 in review
An award from the Finnish Security Committee, an AI-powered recipe for healthier chocolate, and an innovation to help companies improve efficiency and...
Beat digital dissatisfaction for growth opportunities
Companies cannot afford to fail in digital service in these uncertain times. Those who make the effort to level up the digital experience they offer, will outperform those who don’t.
How Customer Contact Intelligence helps reducing contact volumes?
Customer contact numbers are growing significantly and bringing many challenges to companies – failure demand being one of the most significant factors...