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It’s time to upgrade manual contact reasons and surveys to Customer Contact Intelligence
There’s no more relying on surveys and contact reasons in getting the customers’ voice into decision making.
Beat digital dissatisfaction for growth opportunities
Companies cannot afford to fail in digital service in these uncertain times. Those who make the effort to level up the digital experience they offer, will outperform those who don’t.
How Customer Contact Intelligence helps reducing contact volumes?
Customer contact numbers are growing significantly and bringing many challenges to companies – failure demand being one of the most significant factors...
Worrying figures show that contact centres are close to breaking point
When pursuing to provide better customer experience and to save on contact centre costs, companies have tried to reduce inbound customer contacts...
Aiwo analysed 1.5 million Twitter posts to help Valio create a recipe for a future-proof milk chocolate bar with less sugar
Milk being the core ingredient of chocolate, a Finnish dairy and food company Valio harnessed artificial intelligence to showcase the taste of...
Introducing Aiwo Customer Contact Intelligence
It is our pleasure to introduce Aiwo Customer Contact Intelligence: a unique solution to produce quantifiable and actionable business data out of your customer contacts.
A huge support ticket backlog is a symptom of failure demand
Organisations have struggled with the growth in customer contact volume and complexity as the Covid-pandemic accelerated digitalisation and made digital channels mainstream...
Aiwo Digital has received the Security Committee’s 2021 Timanttiteko Award
The Timanttiteko 2021 (Diamond Act) Award was given to the State Department’s AI-assisted data analytics pilot, which Aiwo Digital has been implementing...