Customer Contact Intelligence
4 Business Challenges Customer Contact Intelligence Helps to Tackle
Are you aware of all the opportunities real-time analysis of customer initiated contacts can offer for your business? Customer contacts are a...
Diamonds, chocolates, and innovations – Aiwo’s year 2022 in review
An award from the Finnish Security Committee, an AI-powered recipe for healthier chocolate, and an innovation to help companies improve efficiency and...
Beat digital dissatisfaction for growth opportunities
Companies cannot afford to fail in digital service in these uncertain times. Those who make the effort to level up the digital experience they offer, will outperform those who don’t.
How Customer Contact Intelligence helps reducing contact volumes?
Customer contact numbers are growing significantly and bringing many challenges to companies – failure demand being one of the most significant factors...
Worrying figures show that contact centres are close to breaking point
When pursuing to provide better customer experience and to save on contact centre costs, companies have tried to reduce inbound customer contacts...
Introducing Aiwo Customer Contact Intelligence
It is our pleasure to introduce Aiwo Customer Contact Intelligence: a unique solution to produce quantifiable and actionable business data out of your customer contacts.
It’s time to upgrade manual contact reasons and surveys to Customer Contact Intelligence
There’s no more relying on surveys and contact reasons in getting the customers’ voice into decision making.