Customer service
AI as an enabler of superior customer experience and efficiency in customer service
Finnish companies Lumme Energia and Aiwo have collaborated over the past four years with a shared objective of continually improving customer experience...
Beyond Chatbots: How AI Can Prevent Customer Contacts Before They Happen
In 2025, AI chatbots and agentic AI are everywhere. From utilities to telcos, insurance to healthcare, businesses have leaned hard into these...
How Aiwo Differs from Salesforce, NICE, and Genesys
Aiwo stands out from Salesforce, NICE, and Genesys by focusing on a unique mission: reducing customer contact volume through proactive business improvements,...
What Does Aiwo Do?
In today’s growth environment, understanding your customers’ needs and enhancing their experience is paramount. Aiwo stands at the forefront of this mission,...
Aiwo Helps Finnish Consumer Companies Improve Efficiency and Increase Sales
Finnish companies are competing in an increasingly tough market, where both providing the best possible service to existing customers and achieving better...
AI Revolutionizes Customer Service: Lounea and Aiwo Join Forces to Enhance Customer Experience
Lounea and Aiwo Collaborate to Improve Customer Service Quality and Efficiency A Finnish fibre operator Lounea and Aiwo, a company specializing in...
Unleash the Hidden Power of Customer Service Interactions
In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.
