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Unleash the Hidden Power of Customer Service Interactions
In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.
3 step process to utilize Voice of Customer data
Companies that have built their operations around the needs of their customers are usually also the most successful in the market. According...
Aiwo allows a complete view of all customer communications
Insights on the full picture of customer communications are one of the key aspects to understand the behaviour of your clients One...
How content analytics of calls delivers three major business benefits
Content analytics of calls is one of the largest untapped data resources globally. It is a treasure chest on which companies sit...
Hermanni Hyytiälä as Aiwo’s CDO
Hermanni Hyytiälä has started as Aiwo’s CDO (Chief Development Officer). Hyytiälä is known as a leading expert in failure demand and modern...
Episode 14: Analyzing customer feedback in e-commerce and retail – Sara Toivakainen, Stockmann
Why is customer experience management most effective when utilizing recurring themes in customer communication?
Customer experience management is challenging when you don’t know why the customer gave a particular rating for the service. Also, there might...