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Unleash the Hidden Power of Customer Service Interactions
In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.
CX Mirage: When NPS Scores Don’t Tell the Whole Story
CX Mirage occurs when a company's high NPS score gives the impression of an excellent customer experience, while operational inefficiencies cause customer frustration and dissatisfaction.
Balancing Customer Experience and Efficiency: How to Have Both?
Can companies truly have the best of both worlds - delivering excellent customer experience while improving their operations for greater efficiency?
Aiwo Named Among Top Innovators, Reaches Finals of UK National Innovations Awards
Aiwo has been selected as one of the top five finalists in the 2023 UK National Innovation Awards competition, putting it in the same league with major industry players.
Upcoming webinar: Turning great CX into Business value – registration now open
Join our free webinar with special guests Ian Golding and Harri Nieminen, as they discuss the importance of demonstrating the value of CX in today's economic landscape. March 8th at 2:00pm (GMT+2)
UK firms lose billions £ due to poor customer service – AI-driven contact analysis finds scope for major cost savings
Poor customer service is costing UK businesses £11.4bn a month in lost productivity. Aiwo recognises scope for major cost savings through their data extracted from customer initiated contacts.
4 Business Challenges Customer Contact Intelligence Helps to Tackle
Are you aware of all the opportunities real-time analysis of customer initiated contacts can offer for your business? Customer contacts are a...
Diamonds, chocolates, and innovations – Aiwo’s year 2022 in review
An award from the Finnish Security Committee, an AI-powered recipe for healthier chocolate, and an innovation to help companies improve efficiency and...