With the current economic landscape, companies are under immense pressure to achieve efficiency goals and customer experience is no exception. Therefore, it is crucial to showcase the value of CX to stakeholders and decision-makers within organisations.
Join us for a free and informative webinar session with expert guest speakers Ian Golding and Harri Nieminen, as they discuss why showing CX value is more important than ever before. You’ll learn about the impact of the current economic downturn on CX investment and how to make the role of CX more concrete within your company. Our speakers will also share their tips and tricks on tools and methods for measuring, visualising, and communicating CX value to stakeholders and decision-makers within your organisation.
In this session, we will also examine Stockmann’s Voice of the Customer program and explore how they have effectively implemented CX within their company. Stockmann is a Finnish premium department store chain, and Harri Nieminen, the Head of Customer Experience and Insight, will share insights on their best practices.
Don’t miss this opportunity to hear from experts and gain valuable insights to elevate your customer experience game. The webinar is open to anyone interested in learning about CX value, and it will take place on March 8th, at 2:00pm (GMT/UTC +2).
Register now to secure your spot and stay ahead of the curve in the competitive world of CX!