Blog
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Unleash the Hidden Power of Customer Service Interactions
In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.
4 Business Challenges Customer Contact Intelligence Helps to Tackle
Are you aware of all the opportunities real-time analysis of customer initiated contacts can offer for your business? Customer contacts are a...
Diamonds, chocolates, and innovations – Aiwo’s year 2022 in review
An award from the Finnish Security Committee, an AI-powered recipe for healthier chocolate, and an innovation to help companies improve efficiency and...
Beat digital dissatisfaction for growth opportunities
Companies cannot afford to fail in digital service in these uncertain times. Those who make the effort to level up the digital experience they offer, will outperform those who don’t.
How Customer Contact Intelligence helps reducing contact volumes?
Customer contact numbers are growing significantly and bringing many challenges to companies – failure demand being one of the most significant factors...
Worrying figures show that contact centres are close to breaking point
When pursuing to provide better customer experience and to save on contact centre costs, companies have tried to reduce inbound customer contacts...
Aiwo analysed 1.5 million Twitter posts to help Valio create a recipe for a future-proof milk chocolate bar with less sugar
Milk being the core ingredient of chocolate, a Finnish dairy and food company Valio harnessed artificial intelligence to showcase the taste of...
