News
Aiwo Named Among Top Innovators, Reaches Finals of UK National Innovations Awards
Aiwo has been selected as one of the top five finalists in the 2023 UK National Innovation Awards competition, putting it in the same league with major industry players.
Upcoming webinar: Turning great CX into Business value – registration now open
Join our free webinar with special guests Ian Golding and Harri Nieminen, as they discuss the importance of demonstrating the value of CX in today's economic landscape. March 8th at 2:00pm (GMT+2)
UK firms lose billions £ due to poor customer service – AI-driven contact analysis finds scope for major cost savings
Poor customer service is costing UK businesses £11.4bn a month in lost productivity. Aiwo recognises scope for major cost savings through their data extracted from customer initiated contacts.
Aiwo analysed 1.5 million Twitter posts to help Valio create a recipe for a future-proof milk chocolate bar with less sugar
Milk being the core ingredient of chocolate, a Finnish dairy and food company Valio harnessed artificial intelligence to showcase the taste of...
Aiwo Digital has received the Security Committee’s 2021 Timanttiteko Award
The Timanttiteko 2021 (Diamond Act) Award was given to the State Department’s AI-assisted data analytics pilot, which Aiwo Digital has been implementing...
Aiwo identifies customer contacts that are counted as failure demand
Customer service costs are steadily rising as the pandemic has accelerated digitalisation in companies. Aligned with that, consumer expectations for good customer...