Saana Borgström We are thrilled to announce the official launch of the Aiwo app on Salesforce AppExchange!
Aiwo is an AI-powered solution that transforms multichannel customer interaction data into valuable insights, uncovering operational inefficiencies and cost-saving opportunities. It offers visibility into how services appear from the customer’s perspective, providing real-time numerical metrics of the root causes of customer contacts. Additionally, it measures the volume and cost of Failure Demand in each service channel.
The Aiwo app seamlessly integrates with Salesforce, allowing users to access Aiwo’s valuable data and insights within their existing Salesforce environment. “The Aiwo app complements Salesforce’s existing suite of AI-powered tools, including e.g. Einstein, and is an exciting new addition to the Salesforce ecosystem,” stated Aiwo’s COO, Jani Jokela.
By incorporating Aiwo into their Salesforce environment, organisations can gain a comprehensive understanding of their customers and pinpoint areas where their service may fall short of meeting customer needs, resulting in direct costs in the form of customer contacts and their handling. Accessing Aiwo’s data within Salesforce empowers users to make data-driven decisions that optimise operations, reduce operational costs, and deliver an exceptional service experience.
Salesforce’s goal is to help its customers achieve genuine customer-centricity, and Aiwo’s solution aligns perfectly with this mission. “Aiwo equips Salesforce users with forward-looking business intelligence, enabling them to shape the future without being solely reliant on historical data,” Jani Jokela highlights.
The Aiwo app is poised to revolutionise how businesses utilise customer interaction data to drive growth and success. Visit Salesforce AppExchange to discover how Aiwo can transform your customer service and business development.