Saana Borgström Aiwo was named a finalist in the UK National Innovations Awards 2023, which seeks to find and celebrate new technologies and their impacts on customer experience, operational performance, and employee well-being.
Aiwo’s innovative solution provides a welcomed approach to customer experience that not only improves customer experience but also enhances operational efficiency. The technology identifies and helps to resolve operational level issues that contribute to the growing number of customer contacts. This makes Aiwo a welcomed solution for UK businesses and contact centres that have reportedly been struggling with rising contact volumes, staff turnover, and customer churn.
“We are thrilled to have been recognised for our innovation and for competing against major industry players like Calabrio and NICE Ltd.,” says Atso Vesterinen, CEO of Aiwo. “Getting to the finals as a first-timer is a significant achievement for our team and our service, and we are excited that our service has captured the attention of the competition judges and generated interest from UK businesses.”
In total, 93 judges were recruited across the two categories. All judges were UK-based practitioners in the fields of customer experience, customer contact, or customer service. All judges represented significant organisations.
Commenting on the results in the official press release, Awards Director Sam Heggie-Collins stated
“The Contact Centre Experience & Insight categories of the 2023 edition of the UK National Innovation Awards competition were very closely contested. The quality of finalists’ submissions was very strong, and the judges had a hard task deciding the winners and runners-up. The high number of requests from judges for brochures, customer testimonials, and demos post-competition is testament to the quality of technology innovation the competition showcased.”
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