Metrics March 10, 2026 Beyond NPS: Why Customer Experience Metrics Often Miss the Real Problem Net Promoter Score (NPS) has long been one of the most widely used metrics for measuring customer loyalty and satisfaction. A strong... Read more Articles by category Blogs News Press Releases Articles by topic AI Aiwo Aiwo helps Aiwo Updates Analytics Analytics and AI Analytics platform Ari Ringborg Automations B2C B2C Outbound Business Development Call summarization Cancellation prevention CEO Chatbots Churn Churn Prevention Churn reduction Collaboration Consumer Companies Contact Centre Cost Reduction Customer Contact Intelligence Customer contacts Customer experience Customer Insight Customer journey Customer service Customer service efficiency Customer Service Interactions Data security Efficiency Failure demand Genesys Hannu Klemetti Healthcare Insurance Jani Jokela Lounea Lumme Energia Media Group Keskisuomalainen Metrics Multichannel NICE NPS Outbound Sales outsourced sales partnership Press releases proactive customer service Problem Qualitative analytics Real-time analysis Sales Salesforce Sales Performance Service Efficiency Service quality Soldem Strategic Tool Telcos Terveystalo Utilities Value Demand Voice of Customer Voice of the Customer
