Customer Contact Intelligence
Worrying figures show that contact centres are close to breaking point
When pursuing to provide better customer experience and to save on contact centre costs, companies have tried to reduce inbound customer contacts...
Introducing Aiwo Customer Contact Intelligence
It is our pleasure to introduce Aiwo Customer Contact Intelligence: a unique solution to produce quantifiable and actionable business data out of your customer contacts.
It’s time to upgrade manual contact reasons and surveys to Customer Contact Intelligence
There’s no more relying on surveys and contact reasons in getting the customers’ voice into decision making.