Customer Contact Intelligence

When pursuing to provide better customer experience and to save on contact centre costs, companies have tried to reduce inbound customer contacts...

It is our pleasure to introduce Aiwo Customer Contact Intelligence: a unique solution to produce quantifiable and actionable business data out of your customer contacts.

There’s no more relying on surveys and contact reasons in getting the customers’ voice into decision making.  

Organisations have struggled with the growth in customer contact volume and complexity as the Covid-pandemic accelerated digitalisation and made digital channels mainstream...