Customer Contact Intelligence

Lounea and Aiwo Collaborate to Improve Customer Service Quality and Efficiency A Finnish fibre operator Lounea and Aiwo, a company specializing in...

In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.

We are thrilled to announce partnership with Salesforce as an ISV (Independent Software Vendor) partner.

"We are excited that our service has captured the attention of the competition judges and generated interest from UK businesses"

Can companies truly have the best of both worlds - delivering excellent customer experience while improving their operations for greater efficiency?

Aiwo has been selected as one of the top five finalists in the 2023 UK National Innovation Awards competition, putting it in the same league with major industry players.

Are you aware of all the opportunities real-time analysis of customer initiated contacts can offer for your business? Customer contacts are a...

An award from the Finnish Security Committee, an AI-powered recipe for healthier chocolate, and an innovation to help companies improve efficiency and...