Blogs
Worrying figures show that contact centres are close to breaking point
When pursuing to provide better customer experience and to save on contact centre costs, companies have tried to reduce inbound customer contacts...
Introducing Aiwo Customer Contact Intelligence
It is our pleasure to introduce Aiwo Customer Contact Intelligence: a unique solution to produce quantifiable and actionable business data out of your customer contacts.
It’s time to upgrade manual contact reasons and surveys to Customer Contact Intelligence
There’s no more relying on surveys and contact reasons in getting the customers’ voice into decision making.
A huge support ticket backlog is a symptom of failure demand
Organisations have struggled with the growth in customer contact volume and complexity as the Covid-pandemic accelerated digitalisation and made digital channels mainstream...
3 step process to utilize Voice of Customer data
Companies that have built their operations around the needs of their customers are usually also the most successful in the market. According...
Aiwo allows a complete view of all customer communications
Insights on the full picture of customer communications are one of the key aspects to understand the behaviour of your clients One...
