Customer experience

Lounea and Aiwo Collaborate to Improve Customer Service Quality and Efficiency A Finnish fibre operator Lounea and Aiwo, a company specializing in...

Soldem and Aiwo have initiated a collaboration in which Soldem leverages Aiwo’s technology as part of its service offering. Thanks to our...

In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.

CX Mirage occurs when a company's high NPS score gives the impression of an excellent customer experience, while operational inefficiencies cause customer frustration and dissatisfaction.

Can companies truly have the best of both worlds - delivering excellent customer experience while improving their operations for greater efficiency?

Join our free webinar with special guests Ian Golding and Harri Nieminen, as they discuss the importance of demonstrating the value of CX in today's economic landscape. March 8th at 2:00pm (GMT+2)

Companies cannot afford to fail in digital service in these uncertain times. Those who make the effort to level up the digital experience they offer, will outperform those who don’t.

There’s no more relying on surveys and contact reasons in getting the customers’ voice into decision making.