Customer Contact Intelligence

Companies cannot afford to fail in digital service in these uncertain times. Those who make the effort to level up the digital experience they offer, will outperform those who don’t.

Customer contact numbers are growing significantly and bringing many challenges to companies – failure demand being one of the most significant factors...

When pursuing to provide better customer experience and to save on contact centre costs, companies have tried to reduce inbound customer contacts...

It is our pleasure to introduce Aiwo Customer Contact Intelligence: a unique solution to produce quantifiable and actionable business data out of your customer contacts.

There’s no more relying on surveys and contact reasons in getting the customers’ voice into decision making.  

Organisations have struggled with the growth in customer contact volume and complexity as the Covid-pandemic accelerated digitalisation and made digital channels mainstream...