Failure demand
Aiwo and Soldem Form a Partnership: Productive Customer Interactions Through Technology and High-Quality Outsourced Sales Services
Soldem and Aiwo have initiated a collaboration in which Soldem leverages Aiwo’s technology as part of its service offering. Thanks to our...
CX Mirage: When NPS Scores Don’t Tell the Whole Story
CX Mirage occurs when a company's high NPS score gives the impression of an excellent customer experience, while operational inefficiencies cause customer frustration and dissatisfaction.
Balancing Customer Experience and Efficiency: How to Have Both?
Can companies truly have the best of both worlds - delivering excellent customer experience while improving their operations for greater efficiency?
Worrying figures show that contact centres are close to breaking point
When pursuing to provide better customer experience and to save on contact centre costs, companies have tried to reduce inbound customer contacts...
A huge support ticket backlog is a symptom of failure demand
Organisations have struggled with the growth in customer contact volume and complexity as the Covid-pandemic accelerated digitalisation and made digital channels mainstream...
