Contact Centre

Lounea and Aiwo Collaborate to Improve Customer Service Quality and Efficiency A Finnish fibre operator Lounea and Aiwo, a company specializing in...

In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.

The integration of generative AI has become a buzzworthy topic among business leaders across various industries. As businesses are now eagerly exploring...

"We are excited that our service has captured the attention of the competition judges and generated interest from UK businesses"

Poor customer service is costing UK businesses £11.4bn a month in lost productivity. Aiwo recognises scope for major cost savings through their data extracted from customer initiated contacts.

Customer contact numbers are growing significantly and bringing many challenges to companies – failure demand being one of the most significant factors...

When pursuing to provide better customer experience and to save on contact centre costs, companies have tried to reduce inbound customer contacts...