Blogs
A huge support ticket backlog is a symptom of failure demand
Organisations have struggled with the growth in customer contact volume and complexity as the Covid-pandemic accelerated digitalisation and made digital channels mainstream...
3 step process to utilize Voice of Customer data
Companies that have built their operations around the needs of their customers are usually also the most successful in the market. According...
Aiwo allows a complete view of all customer communications
Insights on the full picture of customer communications are one of the key aspects to understand the behaviour of your clients One...
How content analytics of calls delivers three major business benefits
Content analytics of calls is one of the largest untapped data resources globally. It is a treasure chest on which companies sit...
3 examples how to turn massive customer data into insights
From massive data into actionable insights. That is the focus on these 3 example company cases I briefly describe. When you have...
Why is customer experience management most effective when utilizing recurring themes in customer communication?
Customer experience management is challenging when you don’t know why the customer gave a particular rating for the service. Also, there might...
