Blogs

In the dynamic world of business, there’s a critical opportunity that many overlook: the goldmine of insights buried in customer service interactions. This untapped reservoir, often dismissed as routine, is a potential game-changer for those ready to seize it. The clock is ticking, and the moment to transform your business approach with this hidden data is now.

The integration of generative AI has become a buzzworthy topic among business leaders across various industries. As businesses are now eagerly exploring...

CX Mirage occurs when a company's high NPS score gives the impression of an excellent customer experience, while operational inefficiencies cause customer frustration and dissatisfaction.

Can companies truly have the best of both worlds - delivering excellent customer experience while improving their operations for greater efficiency?

Are you aware of all the opportunities real-time analysis of customer initiated contacts can offer for your business? Customer contacts are a...

An award from the Finnish Security Committee, an AI-powered recipe for healthier chocolate, and an innovation to help companies improve efficiency and...

Companies cannot afford to fail in digital service in these uncertain times. Those who make the effort to level up the digital experience they offer, will outperform those who don’t.

Customer contact numbers are growing significantly and bringing many challenges to companies – failure demand being one of the most significant factors...