Contact Centre November 28, 2022 How Customer Contact Intelligence helps reducing contact volumes? Customer contact numbers are growing significantly and bringing many challenges to companies – failure demand being one of the most significant factors... Read more November 21, 2022 Worrying figures show that contact centres are close to breaking point When pursuing to provide better customer experience and to save on contact centre costs, companies have tried to reduce inbound customer contacts... Read more Articles by category Blogs News Press Releases Articles by topic AI Aiwo Aiwo helps Aiwo Updates Analytics Analytics and AI Ari Ringborg Automations B2C B2C Outbound Business Development Call summarization Cancellation prevention CEO Chatbots Churn Churn Prevention Churn reduction Consumer Companies Contact Centre Cost Reduction Customer Contact Intelligence Customer experience Customer journey Customer service Customer service efficiency Customer Service Interactions Data security Efficiency Failure demand Genesys Hannu Klemetti Healthcare Insurance Jani Jokela Lounea Lumme Energia Multichannel NICE Outbound Sales outsourced sales partnership Press releases proactive customer service Qualitative analytics Real-time analysis Salesforce Sales Performance Service Efficiency Service quality Soldem Strategic Tool Telcos Utilities Voice of Customer Voice of the Customer Next
