AI

AI as an enabler of superior customer experience and efficiency in customer service
Finnish companies Lumme Energia and Aiwo have collaborated over the past four years with a shared objective of continually improving customer experience...

Beyond Chatbots: How AI Can Prevent Customer Contacts Before They Happen
In 2025, AI chatbots and agentic AI are everywhere. From utilities to telcos, insurance to healthcare, businesses have leaned hard into these...

How Aiwo Differs from Salesforce, NICE, and Genesys
Aiwo stands out from Salesforce, NICE, and Genesys by focusing on a unique mission: reducing customer contact volume through proactive business improvements,...

What Does Aiwo Do?
In today’s growth environment, understanding your customers’ needs and enhancing their experience is paramount. Aiwo stands at the forefront of this mission,...