Aiwo and Soldem Form a Partnership: Productive Customer Interactions Through Technology and High-Quality Outsourced Sales Services

Soldem and Aiwo have initiated a collaboration in which Soldem leverages Aiwo’s technology as part of its service offering. Thanks to our partnership, our clients can take advantage of the complementary capabilities of artificial intelligence and highly skilled workforce. Together, we offer our clients scalable, rapidly deployable, and transparent customer service, where the data and insights generated are used as tools for process improvement. The result is truly value-adding interactions, during which we can enhance the customer experience and increase sales.

Aiwo is a leading Finnish company specializing in the analysis of customer service and sales interactions. Aiwo’s unique AI-powered Failure Demand analytics and technology developed for in-depth conversation analysis help companies streamline their operations, improve customer service and experience, and foster more meaningful customer relationships.

Soldem is a Finnish expert firm in outsourced sales and customer service, serving as a strategic and insightful partner for its clients. Soldem’s mission is to create happy remote interactions and ensure effective and data-driven commerce. Soldem is committed to providing the best remote interactions in the market, regardless of the channel used.

Anton Hyseni, CEO of Soldem, states: “We have joined forces to bring significant benefits to our clients. The collaboration ensures that, with innovative tools, our clients achieve the cost efficiency enabled by technology and can focus on opening new paths for growth. The partnership between Soldem and Aiwo offers customers a one-stop solution designed to improve cost efficiency, increase sales, and provide better customer experiences.”

Jani Jokela, COO of Aiwo, adds: “We are delighted to collaborate with a company that shares our commitment to helping clients build highly efficient customer service operations while improving the customer experience. It is important to remember that AI is always used to achieve business objectives, not the other way around. Soldem’s experience and expertise, combined with our comprehensive AI capabilities, form a compelling offering.”

Contact