Aiwo Digital’s clients include a large number of companies, government agencies and authorities. Our business is based on trust and customer trust is a high priority for us. The customer data we process is confidential and important to our customer’s business. Security is at the heart of our business. Aiwo System can be provided from a cloud environment or from a customer’s own data center.
Aiwo’s customers operate in several business sectors
Aiwo’s customers operate across a range of different business sectors including
- financial services,
- various governmental services,
- and public sector clients.
Our public sector clients include government ministeries, a hospital, a major university and city government.
Here are few examples of how Aiwo System service can help different business sectors to improve their customer experience, employee satisfaction and enhance their products and services.
Aiwo System and Telecommunications Sector
Our telecommunications customers are leading product and service providers in their sectors in Nordic Europe. They have tens of thousands or even millions of customers and receive thousands of customer phone calls, emails and chat messages daily. The volume of customer communications makes it impractical to manually analyse all incoming information and as a consequence valuable customer feedback is often not able to be utilised.
Large telecommunications providers have been constrained by both cost and current technology in effectively analysing customer data. With Aiwo’s unique and real-time AI based service Aiwo System, customer information does not go to waste. Valuable customer information such as call center data can be rapidly and accurately analysed and comprehensive feedback provided to our telecom client. Aiwo System enables our telecom users to change customer encounters into customer experience and improve their services and products.
Aiwo System is not only useful to analyze customer experience, but also to help train employees to improve their sales skills and enhance their roles as service advisors. Through Aiwo System’s observations it is possible to discern, for example, what kind of sales communication is the most effective with customers. Practical insights like this are potentially and gives your company significant competitive advantage to become the best or maintain the number on position in your own sector.
Aiwo System and Financial Sector
Our financial sector clients receive an enormous number of calls from their customers every single day. This is both expensive and time-consuming for the companies when they are putting considerable effort into developing their own digital services. In addition it is crucial for companies to be aware of the likelihood of customers moving their business and their motivations for doing so. All of this information might be hidden in hours of phone calls, including why customers are phoning rather than using their new or more effective services.
With the help of Aiwo System, financial companies can rapidly appreciate the highlighted trends from phone call qualitative data and on the basis of Aiwo System’s observations they can improve their services and products and make changes to their operational models. This helps Aiwo’s customers to gain an unfair competitive advantage in an increasingly competitive world.
Aiwo System and Industrial Sector
Our industrial sector customers have been using our Aiwo HR service. In big companies with hundreds or even thousands of employees it is important to appreciate how employees feel about their work and what they really think about their workplace and management. Organizational change is likely to be a situation, where it is crucial to find out how the changes are received within the organization in particular from the well being of employees. Aiwo System can rapidly and comprehensively analyze all incoming employee information that the company receives from a feedback channel, emails or intranet, or other digital sources.
Aiwo System and Public Sector
Public sector organisations, such as city governments and hospital services may receive significant amounts of information, for example through website feedback channels, emails or phone calls. City organizations may also want to follow the discussion about their city from social media to help build their brand image and listen their citizens wishes and feedback more closely. To understand these hopes and specifically to find the themes that are mostly discussed is often difficult, due to the amount of qualitative data that needs analysis.
The information might also be fragmented, another reason why perceiving an overall picture of the feedback is often challenging. Our unique qualitative analytics service can address all these challenges by utilizing AI based technology to analyse large amounts of written or spoken qualitative data that needs to be evaluated rapidly. Aiwo System is also very useful tool in all kinds of public sectors projects.
Aiwo System and Governmental Sector
Like many other sectors also governmental sector uses Aiwo System. With Aiwo System governmental sector is able to obtain a much wider general view for example, of what concerns people and which topics need reporting. In Aiwo System, diverse data sources are combined, centralized and analyzed in one place to form a real-time situation picture. Our service makes a rapid analysis of any qualitative data, such as reports or recorded interviews.
As a concrete example, how our service helps the governmental sector is the current COVID-19 situation. Governmental sector needs to form a quick overall picture about COVID-19 from different reports and source of information they receive. In a world situation like this, the information needs to be up to date. Therefore, Aiwo System’s ability to make qualitative analysis in real-time is essential. With the help of Aiwo System government sector is able for example, to observe and predict, how COVID-19 progresses and, how the situation changes.
Here are some examples of our recent client relationships.