Customer understanding is the core of a successful business

Customer understanding means putting customer needs and wishes at the center of the business. However, without authentic information from the customers, it is impossible to understand them. Do you know how you can develop your customer understanding and use it to lead your business?

Employee experience - why pay attention to employee experience?

The rapid turnover of employees, the poor attitude of your customer service employees and the poor reputation of your company in the recruitment market are signs of a bad employee experience. If your employee experience is poor, you will reduce your organization’s chances of success. Do you know how you can develop it?