Media

Our customers from media sector are multi-channel media companies with up to millions of customers. The role of service design and product development in a rapidly evolving industry is vital to its success, so media companies must truly understand the needs of their customers and be able to meet them.
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Some of our customers

The challenges of our customers from media sector

  • Hundreds of thousands or millions of customers, meaning large amounts of customer feedback and customer interaction every day.
  • Impossibility of analyzing the huge amount of customer communications.
  • Recurring themes in the feedback are not identified, so they are not utilized as a basis for business and customer experience development.

The benefits of Aiwo CX to the industry

  • Real-time and effortless analysis of all customer contacts on one platform.
  • Identification of key topics and business development targets from customer discussions.
  • Opportunity to grasp customers' pain points and make changes in practice.
  • Improving customer understanding and customer experience based on the feedback.
Aiwo CX
Aiwo CX helps MTV achieve 6 figure increase in profit.
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