Aiwo Privacy Policy 

Aiwo Digital Oy offers a qualitative analytics service to its customers. This privacy policy applies to data processed on the company website (aiwo.ai) and Aiwo System. Aiwo System is a qualitative analytics service offered by Aiwo Digital Oy to its customer companies (later referred as contracting party) and their users. Aiwo privacy policy explains how personal data is collected from the users and how it is used. 

This privacy policy applies to situations where Aiwo is the data controller and does not cover Aiwo’s role as a data processor for our customers’ data. Data processor role is covered and agreed separately with contracting parties on a separate data processing agreement. 

What data do we collect? 

Aiwo collects the following data: 

System automatically collects the following data: 

How do we collect your data? 

We receive data by: 

How will we use your data? 

Aiwo collects your data so that we can 

How do we store your data? 

Personal user accounts are stored in centralized user management database located in EU. Public aiwo.ai website and connected services are located within EU. 

Other personal and identifying data is stored on the instance allocated to the contracting party where location is specified in the agreement with the contracting party. 

The data is stored and processed with appropriate technical and organizational measures. Data is encrypted on the databases and other data storages in addition to encryption used when data is transmitted over insecure connections (i.e. Internet). Policies, practices, and restrictions are specified and implemented to protect the personal data from unauthorized access or modification. 

The data is removed when the contract with the contracting party is deemed concluded and it will be removed from backups within a period of one month after removal. Exception to this is auditing data: 

Retention period for audit logs and accompanying user account data is two years after which they are removed. 

What are your data protection rights? 

Every user is entitled to the following 

Requests are received on support@aiwo.ai and they are responded within one month. 

What are cookies? 

Cookies are text data placed on your computer to collect standard log and visitor information for websites. When you visit our website and use our service, we may collect information from you automatically through cookies or similar technology. 

How do we use cookies? 

We use different types of cookies: 

How to manage cookies? 

You may not disable cookies for the service, because they are required to identify the active user. 

Changes to the privacy policy 

We regularly review and update the privacy policy and the updated version is made available to the users. This policy was last updated on 21 April 2021.  

How to contact us? 

If you have any questions regarding how we use your data or which data we process, or you would like to exercise one of your rights, contact us on support@aiwo.ai