One platform to fully understand your customers experience - fuel your growth with every feedback and customer contact

As retail is under fast transformation to digital the need to understand our customers in an ever-changing world has grown exponentially. Our old hypothesis of what our customers need, how they need it and why is constantly in change as new trends emerge. To utilize every interaction with your customers you need to have correct analytic capabilities in place. Days of manual texts analysis are behind us and most of the time impossible. You need to equip your teams with a tool that can give real time understanding of your customer experience and customer journey.
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The challenges of our customers from e-commerce

  • Thousands of customers contact the customer service in email, chat, and leave feedback. 

  • Not enough resources to analyze customer feedback and contacts.

  • Recurring themes in the feedback are not identified, so the themes are not utilized as a basis for the development of customer experience.

  • Analytics show churn in the customer journey, but there is no understanding why it happens.

The benefits of Aiwo CX to the E-commerce

  • Acquire new customers with a smooth shopping experience - better reviews and word-of-mouth 
  • Retain current customers and increase customer loyalty
  • Increase basket size and minimize churn
  • Reduce costs and increase profitability with a transparent customer journey
  • Know what your customers want, how they want it, and why - Endless well of inspiration for your marketing team
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