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Reduce Contact Volume by Dissolving Typical Customer Issues
Are you interested in
- Switching from predefined contact reasons to dynamic contact reasons that require no manual work
- Gaining data of the direct costs generated due to different customer issues
- Linking each contact reason automatically to the correct product, service, or business unit
- Monitoring multi-channel customer interaction from a single interface
- Reporting holistic and cross-cutting data on cost drivers affecting operational costs in customer service
Then Aiwo has got you covered!
Make a request for a live 30-minute demo to see our analytics in action and to learn how our data helped a large media company to identify the root cause of a customer issue and to reduce the related customer contacts by a staggering 80%!