Do you have a product or service that has thousands or tens of thousands of users a month? If so, you will definitely get a lot of feedback as well. Aiwo CX makes analyzing your feedback easy.
So Aiwo CX gives your company a competitive edge by telling how your customers experience your business and what kind of feedback they are giving right now.
It is better to get feedback on dissatisfaction as customer feedback than to get the feedback on dissatisfaction as a customer churn.
However, receiving customer feedback can sometimes be frustrating, annoying, and time-consuming. In particular, customer service empoloyees in your organization may occasionally receive angry and inappropriate commenting about your services or products from your customers. You can’t please everyone, but at least you can listen to each of your customer.
Interaction with your customer service representatives and other staff forms a significant part of your customers’ customer experience. So, it is important to understand, what happens in those customer encounters.
Many organizations feel that processing customer feedback consumes too many resources. Therefore, feedback may not be actively collected, or the collected feedback is not being analyzed in real time.
Gathering feedback with a variety of numerical metrics is easy in modern digital environments. However, NPS or other similar surveys do not tell you about your customers’ experience deeply enough to make sure you know what you need to focus in the future.
Utilizing open-ended questions and customers’ narrative, you will get much more information than with numerical question batteries. Aiwo CX will tell you the recurring themes and rising trends in the open feedback and guides you to concrete development areas. Artificial intelligence makes it easy to find the core message from the long contents.
From Aiwo’s user interface, you can see in a matter of minutes what your thousands of customers are talking about right know. With the help of Aiwo CX, in addition to customer feedback, the analysis of all other saved customer communications is easy to integrate into your company’s daily life.
Remember that responding to customer feedback reflects the customer orientation of your business.