See what customer contacts cost you, and who can fix it
Aiwo analyses every customer interaction to reveal the operational problems behind your contacts, quantify them and track the effect of your fixes.
Trusted by leading Finnish and international brands
What Aiwo does for your business
The data starts in customer service. The value lands across the business.
Where the data starts
Calls, chats, emails and messages in customer service
Where the value lands
Billing, product, IT, sales and leadership
What are unnecessary contacts costing us?
Real-time analysis of contacts
Visualise the cost of unnecessary contacts, spot trends and see which customer segments are affected.
What is really causing them?
Built to find the root cause
Hundreds of detailed topics instead of twenty categories, each connected to the process behind it. Based on failure demand theory and native-language analysis.
Who owns the fix?
Value across roles and functions
Each issue is shown with the function that owns it. Custom views for each role, filters down to a single message, an export API for your BI tools and an MCP server for your AI environment.
Connect
Bring in every contact channel
Calls, chats, emails and messages come in through an API, with ready-made links to the common CRM, support, contact centre and survey tools. If a system has no ready link, it is built during onboarding.
- No restriction on data volume
- English and the major European languages
- No separate IT project
Illustrative example
- Salesforce
- Zendesk
- Genesys
- Chat
- Surveys
Analyse
Name the real cause of each contact
Aiwo reads each conversation and finds the detailed topic behind it. Hundreds of precise topics replace twenty broad contact reasons, so the cause is clear.
- Stable topics, comparable over time
- Cost and volume for every cause
Illustrative example
I paid last week but I still got a reminder.
The payment shows as received on our side.
Assign
Give every finding an owner
Each cause goes to the business function that can fix it, with the cost attached. Custom views for each role, filters down to a single message, an export API and an MCP server for your own tools.
Illustrative example
- Billing
- Product
- IT
- Sales
Measure
Prove that the fix worked
Every change is followed over time and reported, so leadership sees the effect of each improvement and the next cause to take on.
Illustrative example
Invoice date unclear
- ✓Cause found
- ✓Fix released in billing
- ✓Contacts falling
- ✓Reported to leadership
Quick to start
No separate IT project: Aiwo works with the data from your existing contact channels.
During onboarding
Connect your channels
Contact channels are connected through an API.
If a system has no ready-made integration, it is built during onboarding.Deployment is usually done within about four weeks.
When your data is connected
First insights
The analysis is ready to use: the detailed topics behind your contacts, what each one costs and who owns it.
After onboarding
Ongoing support
Technical support and a dedicated customer success manager help your teams use the findings.
Frequently asked questions
Integrate your contact channels with an API. Aiwo has no restrictions on data volume.
Aiwo integrates with commonly used CRM and support systems, contact centre tools and survey tools. If we don't have a ready-made integration with your system, it is built during onboarding.
English and the major European languages, including the Nordics.
The schedule is planned around each customer's needs. Deployment is usually done within four weeks.
Yes. After onboarding we offer technical support and a dedicated customer success manager.
As many as you need within your organisation.
Our data processes are developed for handling sensitive business data. See Security and trust for details.
In customer-specific tenants in specified regions: Europe for European customers, Australia for Australian and South-East Asian customers, and the US for North and South American customers.