Aiwo webinars:
Increase productivity and customer experience with Fluentic and Aiwo AI tools on Salesforce platform
November 14th
9:00am (GMT/UTC +2)
45 MINS
The power of AI tools on Salesforce
Join us for an informative and free webinar! Our special guests Ville-Matti Alho, Mikko Räty, and Jani Jokela will discuss how AI tools from Fluentic and Aiwo can create value on Salesforce platform.
In today’s economic landscape, it’s essential to rely on tested technology that can reduce costs and enhance productivity while improving the overall customer experience. The webinar will be hosted by Jani Jokela, providing valuable insights and knowledge. We are looking forward to having you join us for this special session, with three industry leaders sharing their experiences.
There will also be a Q&A session.
All registrants will get a copy of the recording afterwards. We’re hosting the webinar on Zoom.
The webinar is best for
- Manager to VP positions
- Contact Center Leaders
- Customer Service Professionals
- Data and Analytics Positions
Discussion topics:
- Salesforce Service Cloud and Einstein
- How Fluentic enables real-time translation in customer service?
- How Aiwo can analyze and turn all customer interactions into strategic insights?
About the Speakers
Ville-Matti Alho – Salesforce, Regional Vice President Service Cloud
Ville-Matti has 15+ experience of working in different high tech companies that develop cutting edge solutions to customers and partners. Currently he is leading Service Cloud business in Finland, Denmark and Norway. Ambition to help how companies can improve their customer experience and employee experience.
Mikko Räty – Fluentic, CEO
Mikko Räty, the CEO of Fluentic, brings a wealth of expertise in business strategy, innovation, and digital transformation. Prior to his role at Fluentic, Mikko served as the Country Lead at Deloitte Digital Finland, as Marketing Strategy Director at Nordic Morning and he has over 15 years of entrepreneurial experience in managing digital marketing agencies. At Fluentic, he is revolutionizing customer communication with Fluentic’s cutting-edge multilingual AI platform which enables companies to communicate without language barriers.
Host Jani Jokela – Aiwo, COO
As Chief Operating Officer in Aiwo, Jani brings a wealth of expertise in SaaS business development and technology. With a strong focus on global solutions and driving digital transformation. Before joining Aiwo, Jani garnered over a decade of experience in Nordic financial institutions, including Nordea Bank and OP Financial Group. Jani is passionate about the potential of Aiwo’s AI technologies. He envisions a future where customer service channels are transformed into a company-wide data hub, providing valuable insights for cost savings, guiding digital channel development, and enhancing the overall customer experience.
