Are you interested in

• Switching from predefined contact reasons to dynamic contact reasons that require no manual work
  
• Gaining data of the direct costs generated due to different customer issues
  
• Linking each contact reason automatically to the correct product, service, or business unit
  
• Monitoring multi-channel customer interaction from a single interface
  
• Reporting holistic and cross-cutting data on cost drivers affecting operational costs in customer service

Then Aiwo has got you covered!

Make a request for a live 30-minute demo to see our analytics in action and to learn how our data helped a large media company to identify the root cause of a customer issue and to reduce the related customer contacts by a staggering 80%!