Very diverse range of services and large amounts of customer feedback.
It is difficult to form an overall picture of the feedback and to identify what in company’s operations weakens the customer experience.
Recurring themes in the feedback are not identified, so the themes are not used as a basis for the development of operations and customer experience.
Effortless analysis of even massive number of customer feedback on a single platform.
Secure and unbiased review of customer communications.
Identification of key topics and areas for improvement from the feedback.
Improving the customer experience based on the observations.
