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Insurance

Our customers from insurance sector are major players in their field and offer a comprehensive range of different types of insurance services for both personal and corporate customers. The insurance companies’ services often include saving and investment services as well. Due to a wide range of services and large numbers of customers, it is difficult for insurance companies to identify which factors weaken the customer experience.
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Some of our customers

The challenges of our customers from insurance sector

  • Very diverse range of services and large amounts of customer feedback.

  • It is difficult to form an overall picture of the feedback and to identify what in company’s operations weakens the customer experience.

  • Recurring themes in the feedback are not identified, so the themes are not used as a basis for the development of operations and customer experience.

The benefits of Aiwo CX to the industry

  • Effortless analysis of even massive number of customer feedback on a single platform.

  • Secure and unbiased review of customer communications.

  • Identification of key topics and areas for improvement from the feedback.

  • Improving the customer experience based on the observations.

Aiwo CX
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