Failure to serve the customer will cause the customer to return with additional requirements. As a result the customer is dissatisfied, the organisation is overwhelmed, employees get tired and costs go up. This phenomenon is called 'Failure Demand'.

Aiwo's AI-based platform offers a unique and an easy way to create and analyse a real-time situational picture of

• the volume of failure demand in your customer communications
• the cost of failure demand for your organisation
• the root causes for failure demand in your organisation

Reducing Failure Demand results in

• Better quality and availability of your service
• Improved customer and employee experience
• Cost savings related to customer service operations

The volume of failure demand in different sectors:

• Finance: 40-60% of all customer contacts
• Telecom: 70-90% of all customer contacts
• Public health care: up to 80% of all customer contacts

(Based on extensive international research)

• No additional development or IT project
• Use existing chat and call data
• Deployment can be done within a week
• Gain business benefits and insights from the analysis immediately