Accommodation and Tourism

The most important things for the customers in the accommodation and tourism industry are unique experiences. The development of the customer experience and the provision of attractive services are therefore important for the success of the companies in the sector. As a base for this customer feedback is an invaluable aid. However, processing customer feedback that is fragmented into different channels and centralizing the feedback analyzing have often proved impossible to do.
Contact us
Some of our customers

The challenges of our customers from accommodation and tourism industry

  • Thousands or hundreds of thousands of customers with high expectations for tourism services and products.
  • Fragmentation of the customer feedback into multiple channels
  • Recurring themes in the feedback are not identified, so the themes are not used as a basis for the development of operations and customer experience.

The benefits of Aiwo CX to the industry

  • Effortless analysis of even massive customer call data and customer feedback from digital channels on a single platform.
  • Identification of key topics and areas for improvement from the feedback.
  • Improving the customer experience based on the observations.
Aiwo CX
Contact us

Please fill in the information below and we will contact you soon!